Behavioural Interviewing

"Getting the right people on the
bus and... getting the right people in
the right seats."

We believe that one of the most critical contributions of managers is skillfulness and success in identifying and recruiting "high performance" people. Organizations and managers who develop successful, consistent approaches to this key strategic activity distinguish themselves in their markets and create competitive advantage.

Decrease turnover and increase employee satisfaction
by hiring the "right fit".

Building a high performance organization starts with a
commitment to:

• Establishing a comprehensive and consistent approach to interviewing, reference checking, rating, and selection that is applied throughout the organization (for all levels)
• Ensuring managers become more skillful at utilizing these processes with every recruitment

Behavioural Interviewing will provide you with the ability to develop a more structured process to better evaluate applicants and improve the quality and success of new employees hired.

A candidate's past behaviour is the best indicator of future performance. Identifying and probing for specific examples that confirm an individual's skills and abilities will enhance your selection of the preferred candidate.

Behavioural Interviewing will help you to:

• Prepare for the interview
• Decrease the number of applicants called for first interviews using pre-interview methodology
• Develop effective questions
• Build rapport with the candidate
• Position the JPP and OPP results into your process
• Develop your skillfulness as an interviewer
• Learn how to probe for specific examples
• Get to know the candidate
• Avoid the use of leading questions
• Document a candidate's responses
• Use "anchor ratings" in scoring candidate responses
• Increase legal defensibility in the recruitment process
• Improve your organization's impression on the candidates
• Close the interview
• Produce guidelines for extending the offer

Our one day seminar will utilize a series of learning experiences including best practices overviews, small group & large group activities, case study examples, and building skills in interviewing techniques.

Participants are provided with a comprehensive Behavioural Interviewing manual & a personal profile that will help them to understand how their own personalities influence interviewing style and how they will evaluate candidates.

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..> Organizational Performance Pro.file (OPP)     ..> Job Performance Pro.file (JPP)
..> Communication Style Pro.file (CSP)