People
Communication Style Pro.file (CSP)
Communication Style Pro.file (CSP) is an insightful and easy-to-understand model that describes an individual's communication style. Communication styles often are most visible when meeting new people and most distinguishing in individuals we know. Communication Style applies specifically to our manner of relating to people and provides individuals with a comprehensive picture of their communication style, indicating what they need to do to improve their communication effectiveness with the four different styles.
- Drivers - This style demonstrates an assertive, get-to-the-point, no nonsense approach to interactions. Decisive, task focused, and motivated by setting & accomplishing goals & objectives.
- Analyticals - This style demonstrates a more reserved and task focused approach with a tendency to be more of a listener than a talker. Very motivated by technical & factual work.
- Expressives - This style exhibits a high social orientation with a natural interest in building relationships. Talkative & outgoing, Expressives are very motivated by influencing others.
- Supportives - This style is warm, friendly, unassuming, and relational. Supportives tend to avoid confrontations and enjoy being helpful with others.
Individuals complete a CSP Survey which is software analyzed to create a unique graphical & text report that describes your style, how you relate to others, and how to communicate with styles different than yours.
Team Building Training Seminar
Team building is essential to a productive work environment and most often communication is the most dysfunctional element of a team. This one-day Team Building Training Seminar will address weaknesses in the way a team communicates and functions to help identify new strategies for optimal performance.
Typical Issues Team Building Training Will Help to Address and Improve:
- Poor communication between departments e.g. sales and production
- Employees hesitant to express opinions or share ideas
- Meetings characterized by too much silence and lesser participation
- Members who tend to overlook or undervalue the contribution of others
- Improper role allocation resulting in lack of employee motivation and poor performance, e.g. a relationship-oriented individual assigned highly task-focused responsibilities
Team Building Learning:
- Gain new insights into the kind of perspectives individuals can bring to situations because of
their different Communication Styles - Build skills to increase the participation and contribution of different Styles in team initiatives
- Address communication and workstyle differences which impact productivity
- Assign responsibilities that are naturally motivating to each team member
Action-based Strategies Developed:
Team members plan how they will approach others differently based on a new, clearer understanding of their individual Communication Styles. This team building training will improve your team's productivity and build a more positive workplace environment.
For an overview of team building seminar objectives, topics, and agenda, view the Team Building brochure and contact us to schedule a session for your organization.
Sales and Customer Service Training
Since individual styles vary from customer to customer, a "typical" sales approach can actually hurt business. This one-day Sales and Customer Service Training seminar will address challenges faced by an organization's sales and customer service professionals in their communication with prospects and clients.
Typical Issues Sales and Customer Service Training Will Help to Address and Improve:
- Improving the recognition and understanding of behaviors that influence customers' / clients' needs and decision-making processes
- Understand how to increase customer loyalty by adjusting your communications to fit their Style
- Reduce loss of sales through inaccurate assumptions regarding client's approach to information gathering, product or service evaluation, or negotiating style
- Increase sales effectiveness by understanding why prospective clients with different Communication Styles have reservations or raise objections
Growth Points in Sales and Customer Service and Training:
- How your Communication Style impacts client/customer relationships
- How to prevent lost opportunities due to miscommunication
- How to understand why a client may have reservations or raise objections
- How to turn new customers into long-term clients
- How to develop new communication strategies to increase their effectiveness with a larger group of prospects and clients
Action-based Strategies Developed:
- Sales staff design customized strategies for approaching each client based on their individual decision-making styles
- Customer Service Representatives develop practical responses to typical customer requests based on their personal preferences
For an overview of Sales and Customer Service Training objectives, topics, and agenda, view the Sales and Customer Service brochure (PDF) and contact us to schedule a session for your organization.
Managing and Supervising Diverse Behavior — Understanding and Improving Employee Engagement with Effective Communication
Typical Issues This One-Day Effective Communication Workshop Will Help to Address and Improve:
- Understand why some staff with specific Communication Styles will have lack of clarity around change initiatives
- Recognize and understand different necessary to gain staff cooperation or buy-in
- Increase the clarity of communicating your expectations and instructions to others
- Improve your understanding of individual employee motivation and how to more effectively "engage" your staff
- Define the kind of communication barriers that can exist between management and staff because of their differing Communication Styles
Effective Communication Insights Gained:
- Understanding how to more effectively communicate with employees/staff on an individual basis
- Enhancing other's receptivity to your instructions
- Developing increased level of employee engagement
- Improving the clarity of your messages
- Creating greater buy-in for change initiatives
- Generating an environment open to feedback and fresh ideas
- Ensuring information reaches the right people - in the right way
Action-based Communication Strategies Developed:
- Managers and supervisors select specific steps they will take to improve communication and strengthen relationships based on the natural motivational style of each staff member
For an overview of Effective Communication Training workshop objectives, topics, and agenda, view our Managing and Supervising Diverse Behavioral Styles brochure (PDF) and contact us to schedule a session for your organization.
Click here for further information on Communication Style Pro.file in team building and sales/customer service training.
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