Sales/Customer Service Communication

Selling successfully to different personality styles.

Have you ever wondered why some prospects:

• want every detail about your product, while others just want the big picture?
• seem to make quick decisions, while others seem to take forever?
• are very friendly, always take your calls, will talk for hours, but never buy from you?
• are very difficult to make sales presentations to?
• seem to just want to gather more information?
• need to compare every similar product before they can make a decision?

Interaction Styles

How to develop flexibility in your selling style for increased sales and long-term customer relationships.

Communication effectiveness in job performance does not have to be hit or miss. Interaction Styles can help sales and customer service people to achieve their communication goals by teaching them how to manage their interpersonal relationships.

Mindworks Consulting uses a consultative seminar for professional sales and customer service people to help them understand and meet the behavioural needs of their prospects and clients. The powerful insights and skills developed in this seminar can be quickly and easily integrated into any prospecting, presentation, and negotiating environment.

Our one day seminar will give your sales and customer service people an understanding of:

• their own communications styles
• the styles of others and how they differ
• techniques for improving their versatility in adapting to the needs and styles of others

It will also give them new skills to:

• identify and understand the different buying styles
• learn why package sales presentations won't work for everyone
• increase their present selling abilities by as much as 50%
• excel at selling their prospects in their own buying style

Seminar Objectives

This seminar places great emphasis on individual and group exercises to help participants understand what Interactions Styles are, how they differ among people, and how an individual can modify his/her behaviour when dealing with people with whom he/she come into contact daily. The primary objective is to teach participants to take responsibility for the outcomes of their interactions by demonstrating more versatility in their relationships. To create a practical framework for understanding behaviour and communication, we use a quadrant matrix defining the four primary styles - Driver, Expressive, Supportive, and Analytical - in both the seminar and in the Interaction Styles report.

Each participant will receive the following:

• A Communication Styles Manual for both the seminar and reference thereafter
• An individual Communication Styles personality report describing each participant's own style and how he/she can practically demonstrate versatility with all of the styles
• A Communication Styles checklist for each participant to use in his/her prospecting and selling

For further information on how a Communication Styles seminar can contribute to your team building initiatives, contact Mindworks Consulting.

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